Refund policy
Refund & Cancellation Policy – Dazze and Blussh
Thank you for shopping at www.dazzeandblussh.com. We are committed to delivering high-quality products and exceptional customer service. Due to hygiene and safety reasons, opened, used, or damaged products cannot be returned, exchanged, or reused.
By placing an order with us, you acknowledge and agree to the terms outlined below.
Refund Eligibility & Exemptions
We do not offer refunds unless the product delivered is tampered, damaged, or defective at the time of delivery.
If you receive such an item, please contact our support team within 24 hours of delivery.
We may ask for photographic/video evidence, unboxing videos, or additional details to verify your claim.
Pending Condition Clause
If your refund or replacement request is under review, the status will be marked as “Pending” until:
- We receive all required photos, videos, or supporting proof.
- Our quality check team verifies the claim.
- The damaged/tampered product (if required) is returned to us for inspection.
No refund, replacement, or approval will be processed while the case is in “Pending” status.
Once verification is complete, we will update the final outcome within 3–5 business days.
Shipping & Delivery
All purchases are shipped from our respective warehouses through trusted logistics partners.
- Orders are processed within 1 business day (excluding Sundays & public holidays).
- Estimated delivery: 3–5 business days for domestic orders.
- We ship across India, and orders above ₹500 qualify for free shipping.
Non-Refundable Situations
Refunds will not be provided under the following conditions:
- Change of mind or no longer wanting the product after purchase.
- Scent preference issues or personal dislike of fragrance.
- Incompatibility with your personal usage or vehicle interior (for car perfumes).
- Improper usage, mishandling, or failure to follow instructions provided.
- Sale/Discount/Promotional items purchased during offers or clearance sales.
- Once goods are sold, no refund shall be made unless covered under the damage/tampered condition.
Process for Damaged or Defective Products
If your order arrives damaged or defective, follow these steps:
- Contact our customer support team within 24 hours of delivery.
- Share your order number along with clear photos/videos showing the damage or defect.
- Our team will verify your claim and may request additional details if necessary.
- Upon approval, we will arrange a replacement or provide a suitable resolution as applicable.
- We may request you to return the damaged/defective product for inspection before sending the replacement.
Customer Support
For any assistance, please contact us:
📞 Call: +91 889933 0098 (All days, 9 AM – 6 PM)
💬 WhatsApp: +91 889933 0098
📧 Email: support@dazzeandblussh.com
Our Customer Care Specialists will be happy to help you.
